FAQ

🙋‍♀️ FAQ

• The audio and video are out of sync after saving
• Emojis Appear as ？
• Can VDIT Soundtrack be used for commercial purposes?
• Can VDIT SoundEffect be used for commercial purposes?
• Can searched stickers be used for commercial purposes?
• Can I upload the video edited with VDIT on social media?

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🛠 Error

• Some clips can’t be imported
• I can’t import Photos or Videos (Error 3002)
• I can't see some pictures in Photos app
• I can't load the project
• Why does the app crash?

💵 Payment

• I thought I had a free trial, but I was charged. Why did this happen?
• How do I manage my subscription?
• I paid for Pro, but why can't I use it? (Purchase Restoration)
• How do I cancel my subscription?
• I can't complete the purchase

💾 Save

• Audio Extraction and Saving Guidelines
• How to Export Audio Only
• What is Dithering in GIF?
• Unable to save the video (export screen freezes)
• My Video Looks Dark After Exporting with HDR
• What is Advanced Video Export Option?

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👀 Something else

• 🤎Valentine's Day Template Usage🍫
• Translation Error
• I can’t find answer to my question
• Feature Requests